Procurement of External Monitoring Solution Service for NADRA Public Hosted Services

This tender invites bids for the Procurement of External Monitoring Solution Service for NADRA's public hosted services in Islamabad. The National Database and Registration Authority (NADRA) requires a turnkey solution to monitor its publicly accessible websites, APIs, and TCP applications from multiple global checkpoints, ensuring accessibility from all continents including Pakistan. The service will cover 32 URLs/hosts for a period of three years with a delivery timeline of 4 weeks. The scope includes continuous monitoring with intervals from 1 to 60 minutes, alerting via SMS and email with multiple escalation levels, concurrent monitoring, and a comprehensive dashboard for real-time status and performance metrics. The solution must support advanced checks such as DNS, SMTP, Ping, SSL certificate validation, and provide diagnostic tools like website speed tests and uptime checks. The bidder must be a service provider or partner authorized by the manufacturer and submit a Manufacturer Authorization Letter (MAL). Bidders must comply with mandatory technical specifications and eligibility criteria including valid NTN, GST registration, active ATL status, non-blacklisting, and submission of bid security. The contract requires a 5% performance security valid for three years and offers 100% advance payment per annum against bank guarantee and user acceptance certificates. Liquidated damages of 0.2% per day up to 10% apply for delivery delays. Submission deadline is 30th March 2026 at 11:00 AM with bid opening at 11:30 AM at NADRA HQ Islamabad. Bids must be submitted electronically via EPADS portal. The physical address for correspondence is the Procurement Department, NADRA HQ, State Bank Building, Shahrah-e-Jamhuriat, Sector G-5/2, Islamabad. Pro-Tip: Ensure the bid includes a fully completed compliance sheet referencing document sections for each mandatory feature. Missing or partial compliance will lead to disqualification. Also, verify the bid security and Manufacturer Authorization Letter are included to avoid rejection.