This tender invites qualified firms in Karachi and Hyderabad to provide a two-year Service Level Agreement (SLA) for maintenance and support of the Face Recognition Biometric Attendance System at Pakistan Airports Authority Headquarters and Civil Aviation Training Institute. The Pakistan Airports Authority requires expert maintenance services to ensure uninterrupted operation of biometric attendance machines, including fault diagnosis, corrective and preventive maintenance, and software support. The scope covers Suprema face recognition devices, fingerprint scanners, centralized servers, client PCs, and NEDO web-based attendance software. The system is installed at key locations in Karachi and Hyderabad, demanding technical expertise in biometric hardware and software integration. The contractor must manage quarterly preventive maintenance, rapid fault response, and maintain a qualified support office in Karachi with skilled engineers and technicians. Bidders should hold valid PEC registration, be on the FBR Active Taxpayers List (ATL), and provide Earnest Money of PKR 30,000. The contract includes a 10% performance guarantee and requires compliance with Pakistan Airports Authority's HSE manual. Registration with the Directorate of Services Sales Tax and NTN certificate submission are mandatory. The contract duration is two years with penalties for delayed fault resolution. Submission deadline is **2024-07-07 23:59:59**. Technical bids must be submitted in sealed envelopes to the Pakistan Airports Authority office in Karachi. Bids will be opened as per the schedule announced by the authority. Site visits to Karachi and Hyderabad locations are mandatory before bid submission to assess system conditions. Pro-Tip: Ensure your bid includes all required documents such as ATL, NTN, and Sales Tax registration, and confirm your support office capabilities in Karachi. Missing these often leads to disqualification. Also, carefully review the penalty clauses related to response times to avoid financial risks.