Development and Implementation of Grievance Redressal System in Balochistan

This tender invites qualified firms in Quetta, Balochistan, to develop and implement a Grievance Redressal System for the Directorate General IT, Science & IT Department. The project focuses on creating a robust digital platform to streamline complaint management and resolution processes, enhancing transparency and responsiveness within the government framework. The scope includes software development, system integration, and deployment tailored to the department's operational needs. Bidders should consider the technical challenges of ensuring secure data handling, user-friendly interfaces, and scalable architecture suitable for government use in Quetta. The system must comply with local IT standards and support efficient grievance tracking. Interested bidders must hold a valid PEC Category relevant to IT services and maintain an active FBR ATL status for the fiscal year 2025-26. The tender requires submission of a Call Deposit Receipt (CDR) as bid security at 2% of the bid value. Firms should ensure all documentation aligns with government procurement rules and financial year compliance. The submission deadline is set for 23rd February 2026 at 10:30 AM, with electronic bids accepted exclusively via the supplier dashboard on the EPPS platform. Tender opening will occur the same day at 11:30 AM electronically. Physical correspondence and inquiries can be directed to the Directorate General IT office located at 1st Floor Block #14, Civil Secretariat, Quetta. Pro-Tip: Carefully review the tender advertisement for mandatory bank slip attachment requirements with your bid documents, as missing this often leads to disqualification. Also, attend the pre-bid meeting on 11th February 2026 at 11:00 AM to clarify any technical or procedural queries before submission.