Maintenance and Support Services for Customer Information and Billing System (CIBS)

The Lahore Electric Supply Company (Material Management) in Lahore is procuring maintenance and support services for its Customer Information and Billing System (CIBS). This procurement is for the financial year 2026-27 and involves comprehensive non-consultancy services to maintain and enhance the existing billing system. The scope includes technical and business domain understanding, system maintenance, functionality augmentation, implementation of new features, performance optimization, and integration with external systems. The technology stack includes Compiere Opensource, Java JEE, Oracle Database, iReport Designer, VB.NET, Crystal Reports, and MSSQL. The successful bidder must deploy an experienced IT team including a team lead, senior software engineers, software engineers, and a database administrator to provide 24/7 support and ensure smooth operation. The contract period is initially three years, extendable by mutual consent. Eligibility requires registration with FBR and PRA, active taxpayer status, and at least five years of experience in billing or utility systems. Bidders must submit a technical and financial bid through EPADS v2.0 by the submission deadline. The submission deadline is Monday, July 13, 2026, at 10:30 AM, with bids opened the same day at 11:00 AM. Bids must be submitted online via EPADS; manual submissions are not accepted. The bid security must be submitted in original form to the address at 22-A Queens Road, Lahore. A practical tip for bidders is to ensure timely registration and familiarization with the EPADS v2.0 platform to avoid disqualification due to submission errors. Compliance with the detailed eligibility criteria and submission of all required documents, including bid security and signed tender documents, is critical for successful participation.