Maintenance and Support Services of Dell Servers at Sindh Bank Karachi and Lahore

Sindh Bank Limited invites qualified suppliers to provide Maintenance and Support Services of Dell Servers at its primary site in Karachi and Disaster Recovery site in Lahore. This procurement is managed by the Information Technology Division of Sindh Bank Limited, located at Federation House, Abdullah Shah Ghazi Road, Clifton, Karachi. The tender reference number is SNDB/HO/ADMIN/TD/1547/2026. Items being procured: - Maintenance & Support Services of Dell PowerEdge R740 server (3HGC9V2) with 2 x 2.10GHz processors, 8 x 16GB RAM, 2 x 2.2TB SAS/SATA/SCSI HDD, 2 x 1.2TB HDD - Maintenance & Support Services of Dell PowerEdge R740 server (3H789V2) with 2 x 2.10GHz processors, 3 x 32GB RAM, 2 x 600GB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R740 server (941VB33) with 2 x 2.39GHz processors, 8 x 16GB RAM, 12 x 4.0TB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R740 server (JT2NZL2) with 2 x 2.20GHz processors, 4 x 16GB RAM, 6 x 2.4TB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R740 server (3S37Z23) with 2 x 2.59GHz processors, 8 x 16GB RAM, 3 x 1.2TB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R740 server (2VT5JV2) with 2 x 2.59GHz processors, 8 x 16GB RAM, 6 x 2.4TB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R740 server (DR9G9T2) with 2 x 2.10GHz processors, 8 x 16GB RAM, 3 x 1.09TB SAS/SATA/SCSI HDD - Maintenance & Support Services of Dell PowerEdge R230 server (1JZ1LG2) with 1 x 3.00GHz processor, 2 x 8GB RAM, 2 x 2.0TB SAS/SATA/SCSI HDD The scope includes one year of comprehensive maintenance and support including parts, labour, transport, and insurance for the eight Dell servers installed at Sindh Bank Karachi and Lahore data centres. The vendor must provide 24x7 support with a resolution time of 4-6 hours, use only genuine manufacturer-approved parts, and provide backup equipment to ensure system uptime. Quarterly preventive maintenance is mandatory. Penalties apply for delays in issue resolution. Eligibility criteria require bidders to have a minimum of five years in business, a turnover of at least PKR 10 million in the last three years, registration with Income Tax and Sales Tax authorities, offices in Karachi, Lahore, and Islamabad, and partnership certification from Dell. Bidders must submit all required documents including NTN, GST, affidavit on blacklisting, manufacturer authorization, and financial statements. Blacklisted or non-compliant bidders will be disqualified. The tender is open for submission via the e-Procurement System (EPADS) at https://portalsindh.eprocure.gov.pk/#/ with a closing date and time of 18 August 2026 at 11:00 AM. The technical bid opening will be held on the same day at 11:30 AM at Sindh Bank Limited Head Office, Karachi. Bidders must submit bid security of 5% of the contract amount. The contract will be awarded to the lowest evaluated responsive bidder. A practical tip for bidders is to ensure timely submission of bids on the EPADS portal well before the deadline to avoid last-minute technical issues. Also, ensure all required documents and certificates are attached and properly signed to avoid disqualification during technical evaluation. This tender offers a significant opportunity for qualified IT service providers to engage with a reputable financial institution for critical server maintenance and support services in Karachi and Lahore.