Maintenance and Support Services of HP Servers at Sindh Bank Karachi and Lahore

Sindh Bank Limited is procuring comprehensive maintenance and support services for five HP servers located at its primary data center in Karachi and disaster recovery site in Lahore. This procurement is managed by the Information Technology Division of Sindh Bank Limited, headquartered in Karachi, Sindh. The contract reference number is SNDB/HO/ADMIN/TD/1583/2026. The scope includes 24/7 maintenance and support including parts and labor for HP Proliant DL 380 Gen10 and DL 360 Gen10 servers. The vendor must provide genuine manufacturer-approved parts, quarterly preventive maintenance, and backup equipment to ensure system uptime. The contract duration is one year with possible extension for three additional years. The vendor is responsible for all costs including transport and insurance. A penalty of PKR 10,000 per day applies for delays in issue resolution, doubling after five days. Eligibility criteria require bidders to have at least five years of relevant business experience, minimum turnover of PKR 10 million over the last three years, valid NTN and GST registration, offices in Karachi, Lahore, and Islamabad, and partnership with HP as equipment manufacturer. Bidders must not be blacklisted and must submit all required documents including affidavits and manufacturer authorization certificates. The tender follows a Single Stage One Envelope procedure with bids submitted electronically via the EPADS portal by 29th June 2026 at 10:30 AM. Technical and financial bids will be evaluated based on compliance and lowest cost. Performance security of 5% of contract value is required. Bidders are advised to submit bids well before the deadline and ensure all documents are complete to avoid disqualification. A practical tip for bidders is to carefully review the technical specifications and eligibility criteria, attach all mandatory documents, and ensure timely submission on the EPADS portal. Late or incomplete bids will be rejected. Maintaining close communication with the Sindh Bank's IT division and monitoring the official websites for any amendments or clarifications is recommended to stay updated throughout the bidding process.