Operational Services (IT Enabled Services) for Call Center

Pakistan State Oil Company Limited (PSO) invites sealed E-Bids through SAP Ariba from eligible contractors for Operational Services (IT Enabled Services) for their Call Center based in Karachi. This tender requires bidders to have adequate past relevant experience and financial capabilities to deliver the required services effectively. Items being procured: - Operational Services (IT Enabled Services) for Call Center The scope includes providing comprehensive IT-enabled operational support services for the call center, ensuring smooth and efficient handling of customer interactions. Bidders must be registered on the SAP Ariba portal and submit their bids electronically through this platform. The tender follows a Single Stage Two Envelope bidding procedure, with technical and commercial bids submitted separately. Interested suppliers should submit a scanned copy of the duly signed and stamped request on official letterhead via SAP Ariba Portal. The request must mention 'Tender Documents Collection Request – Tender No. CS-A4933-SZ' along with the relevant delivery period and product details. Vendors without an Ariba Network ID are advised to register on the SAP Ariba Portal to participate. Key dates include bid document collection and submission from 24 August 2026 to 9 September 2026, with bid submission deadline on 9 September 2026 at 2:15 PM. The technical bid opening will be held on 9 September 2026 at 3:00 PM onwards. Only technically qualified bidders will be invited for commercial bid opening. Bidders are encouraged to regularly check PSO and PPRA websites for any updates or changes. The submission method is electronic via SAP Ariba portal only. A practical tip for bidders: Ensure your SAP Ariba profile is complete and up to date well before the bid submission deadline to avoid last-minute technical issues. Also, carefully follow the instructions for the bid document request to ensure timely access to tender documents.