Renewal of Oracle Support Services for ERP, DWH, CBA and Advanced Security

The SBP Banking Services Corporation (SBP BSC) Karachi invites electronic bids from registered and eligible bidders for the Renewal of Oracle Support Services for ERP, DWH, CBA and Advanced Security. This procurement is for renewal of Oracle software support licenses and associated onsite and offsite functional and technical support services for the period from November 2026 to April 2028. The renewal covers three CSI numbers: 15704597 and 24011127 for 18 months each starting 01 November 2026, and 31150659 for 16 months and 11 days starting 21 December 2026. Items being procured: - Renewal of Oracle Software Support Services for CSI 15704597 (01 Nov 2026 to 30 Apr 2028) - Renewal of Oracle Software Support Services for CSI 24011127 (01 Nov 2026 to 30 Apr 2028) - Renewal of Oracle Software Support Services for CSI 31150659 (21 Dec 2026 to 30 Apr 2028) - Onsite and Offsite Functional and Technical Support Services for Oracle Based Systems for 20 Workdays from 01 Nov 2026 to 30 Apr 2028 The scope includes renewal of OEM support licenses and provision of 24-hour onsite support for databases on business and non-business days. The service provider must engage Oracle Certified Experts and provide escalation response times ranging from immediate complaint logging to 2 hours for severity level 1 issues, 4 hours for severity level 2, and 24 hours for severity level 3. The supplier is responsible for engaging OEM expertise if issues cannot be resolved internally. Eligibility criteria require bidders to be authorized Oracle partners or OEMs with at least two similar projects in the last five years, valid NTN and GST registration, and no blacklisting by any government entity. Bids must be submitted electronically via EPADS by 15 September 2026 at 11:00 AM. Bid security of PKR 3,000,000 is required. Technical proposals will be evaluated first, followed by financial proposals of technically qualified bidders. The contract will be awarded to the lowest evaluated compliant bidder. The delivery location is the IT Operations Department, 6th Floor, State Bank of Pakistan, I.I. Chundrigar Road, Karachi. Bidders are advised to carefully review the detailed bidding documents and ensure compliance with all requirements. Submission of original bid security before the closing date is mandatory. The procurement method is Single Stage Two Envelope Procedure under Rule 36(b) of the Public Procurement Rules 2004. A practical tip for bidders: Ensure your bid includes all required technical forms and documents as per the bidding instructions, and upload scanned copies of bid security on EPADS while submitting the original physical instrument timely to avoid disqualification. Contact details for queries and submission: Procurement Division I (IT), General Services Department, SBP Banking Services Corporation, 3rd Floor BSC House, I.I Chundrigar Road, Karachi. Phone: (92-21) 33138332 & 33138335, Email: gsd.proc@sbp.org.pk, Website: www.sbp.org.pk.