Provision of SLA-Based Support Services for Huawei OceanStor 5500 V5 Storage System

Pakistan Revenue Automation Pvt Limited (PRAL) invites bids for the provision of SLA-based support services for the Huawei OceanStor 5500 V5 Storage System deployed at the FBR Data Center in Customs House, Karachi. This procurement covers a comprehensive onsite AMC, support, and SLA services for approximately 35 months from June 29, 2024 to April 30, 2027. The scope includes hardware maintenance, software license renewals, firmware upgrades, and 24x7x365 technical support with escalation to OEM. The successful bidder must be a highest tier OEM partner with certified Huawei engineers having at least five years of relevant experience. They must ensure timely replacement of faulty components within 24-48 hours and provide preventive maintenance, incident reporting, root cause analysis, and SLA compliance reports. Bidders must be registered with FBR, active taxpayers, and not blacklisted. The technical bid requires submission of OEM authorization, proof of experience, and technical resources. The deadline for bid submission is Monday, June 22, 2026 at 11:00 AM via EPADS v2.0, with bid opening at 11:30 AM the same day. Manual bids are not accepted. The bid security must be submitted as a pay order to PRAL's office in Islamabad. A practical tip for bidders is to conduct a thorough site survey and health check of the equipment prior to bid submission to identify any defective components and ensure accurate proposal preparation. This tender offers a valuable opportunity for qualified service providers to engage with a reputable government entity and deliver critical support services for enterprise storage infrastructure in Karachi.