SLA Renewal for NMS Software WhatsUp Gold

This tender invites bids for the SLA renewal of the Network Management System (NMS) software WhatsUp Gold in Karachi under Pakistan State Oil Company Limited, categorized under IT Software & Licenses. The department requires experienced contractors with proven financial capabilities to ensure seamless software support and maintenance for critical network infrastructure. The scope involves renewing the service level agreement for WhatsUp Gold, a vital tool for network monitoring and management. Located at PSO House, Clifton, Karachi, the project demands technical expertise in software lifecycle management and vendor coordination to maintain uninterrupted network operations. The renewal process includes compliance with software licensing terms and ensuring system uptime. Bidders should ensure they meet the PEC category requirements relevant to IT services and maintain an active FBR ATL status for the fiscal year 2025-26. It is advisable to prepare the Technical Bid and Financial Bid carefully, adhering to the two-envelope bidding procedure. Earnest Money in the form of a Call Deposit Receipt (CDR) may be required as per tender documents. The submission deadline is set for 20th January 2026 at 14:15 hours, with bid opening scheduled at 15:00 hours on the same day via the SAP Ariba portal. Bidders must upload their documents through the online portal, following the detailed instructions provided. The physical address for correspondence is 2nd Floor, PSO House, Khayaban-e-Iqbal, Clifton, Karachi. Pro-Tip: Make sure to register on the SAP Ariba portal well in advance and upload the signed request letter on official letterhead to avoid last-minute technical issues. Also, keep an eye on PSO and PPRA websites for any amendments or clarifications.