Procurement for Surveillance Monitoring Software by Sindh Integrated Emergency and Health Services

Sindh Integrated Emergency and Health Services (SIEHS) invites bids electronically through the EPADS portal for the procurement of Surveillance Monitoring Software under a Single Stage Two Envelope procedure. This procurement is for the fiscal year 2026-2027 and is based in Karachi, Sindh. The software to be procured is the DAHUA DSS PROFESSIONAL Software with a requirement of 350 Channel Licenses. The scope includes installation, configuration, license activation, device integration, live monitoring setup, recording and playback configuration, user and role management, alarm and event configuration, storage and network setup, system health monitoring, backup and recovery, troubleshooting, software maintenance, performance optimization, documentation, training, technical support, final testing, handover, and warranty/post-implementation support for one year. Items being procured: - DSS Professional 8.7 installation and configuration - 350 Channel Licenses - License registration and activation - Server and device integration - Camera live view and monitoring - Recording and playback setup - User and role management - Alarm and event configuration - Storage and network configuration - System health monitoring - Backup and recovery procedures - Troubleshooting and support - Software maintenance and updates - Performance optimization - Documentation and training - Technical support for one year - Final testing and handover - Warranty and post-implementation support The procurement requires bidders to be registered with federal or provincial tax authorities and listed on the FBR Active Tax Payers list. Bid security of Rs. 30,000 is required, refundable for unsuccessful bidders. The tender fee is Rs. 3,000 payable via Pay Order or Demand Draft. Bids must be submitted electronically on the EPADS portal by 26th October 2026 at 11:30 AM, with hardcopy pay order submitted to SIEHS office. The contract duration is up to one year with fixed prices and no provision for price revision. Performance security of 5% of contract value is required. Bidders must comply with all terms including technical specifications, bid validity of 90 days, and submission requirements. The address for submission and contact details are Sindh Integrated Emergency and Health Services, 43-15/K, Block 6, PECHS, Karachi. Phone: +92 21 111-111-823 Ext 2005 & 2510, Email: procurement@siehs.org. Bidders are advised to monitor the EPADS portal for any amendments. Conditional, late, or incomplete bids will be rejected. One practical tip for bidders is to ensure timely submission on EPADS and to upload all required documents including the pay order image well before the deadline to avoid technical issues. This procurement offers a significant opportunity for qualified firms to supply and support advanced surveillance software for a leading emergency health service provider in Sindh.