Telecommunication, 5G Data and Tracking Services Contract for PSO Locations All Over Pakistan (Two Years)

Pakistan State Oil Company Limited (PSO) invites quotations for a comprehensive telecommunication, 5G data, and tracking services contract covering all PSO locations across Pakistan for a period of two years. This contract includes provision of mobile phone service packages, internet device packages, and live tracking services with 5G connectivity and nationwide coverage. The services are to be provided with minimum 4G coverage until full 5G rollout is achieved. Items being procured: - Mobile SIM Package 1 for Senior Management: 12 SIMs, 24 months, 3500 offnet/onnet minutes, 3000 SMS, 10,000 CUG minutes, 150 GB data per SIM per month - Mobile SIM Package 2 for GMs and DGMs: 125 SIMs, 24 months, 2000 offnet/onnet minutes, 2000 SMS, 10,000 CUG minutes, 50 GB data per SIM per month - Mobile SIM Package 3 for BM, DBM, Field Staff: 550 SIMs, 24 months, 1000 offnet/onnet minutes, 500 SMS, 10,000 CUG minutes, 30 GB data per SIM per month - Internet Device Package: 220 devices, 24 months, 5G Wifi devices with 90 GB internet per device per month - Live Tracking Services: 550 SIMs, 24 months, monthly live tracking service per SIM The scope includes issuance and replacement of SIMs and 5G devices, management of tracking services, microsite installation with all necessary accessories for seamless connectivity, MNP conversion before contract expiration, and enabling international roaming as required. The service provider must maintain a dedicated point of contact at PSO House for service management and problem resolution. The web portal for field force tracking must provide extensive features including 99% uptime, multi-level user access, real-time tracking with 5-minute delay tolerance, route history, location reports, and data retention for at least three months. The portal administration will be controlled by PSO with options for user and group management. Eligibility requires the service provider to hold valid Pakistan Telecommunication Authority (PTA) licenses including 5G licenses covering the contract period. Subcontractor licenses must also be submitted if applicable. The provider must ensure compliance with PTA regulations and respond promptly to any PTA queries. Service Level Agreement (SLA) mandates 24/7 service availability with a maximum 30-minute response time for complaints. Penalties apply for failure to meet SLA requirements. The provider must submit call logging procedures, escalation lists, and business continuity plans. The contract is initially for two years with possible renewal for an additional two years (1+1) based on satisfactory performance and mutual agreement. Payments will be made monthly based on actual usage. PSO reserves the right to terminate the contract with 30 days' notice and impose penalties for unsatisfactory service. Bidders should submit their quotations by **23 November 2026**. Earnest money and other bid security requirements apply as per PSO regulations. Submission details and contact information are provided below. A practical tip for bidders: Ensure your PTA licenses are current and cover the entire contract period, including any subcontractors, to avoid disqualification during technical evaluation. Also, prepare a detailed demo of the web portal as it is a critical part of the technical evaluation.