Comprehensive Maintenance and Support of University of Karachi Network

The University of Karachi invites bids for a comprehensive Service Level Agreement (SLA) covering maintenance and support of its entire network infrastructure located in Karachi, Sindh. This procurement is managed by the University of Karachi's Main Communication Network department and aims to ensure continuous, stable, and efficient operation of the university's active and passive network components. The scope includes troubleshooting, configuration, installation, testing, and replacement services for network devices such as Cisco Catalyst switches, servers (HP ProLiant DL380p Gen8 or equivalent), fiber optic cables, and related accessories. The contract covers preventive and corrective maintenance, fiber optic splicing and restoration, network policy implementation, and detailed documentation including updated network diagrams. The SLA also mandates replacement of 25 switches annually and quarterly backup management. The contract duration is three years with annual payment and a 10% price increase each subsequent year. Eligible bidders must have relevant PEC categories, valid NTN, Sales Tax registration, SRB registration for works and services, and a minimum of three years' experience with a proven turnover over the last three financial years. A bid security of 2% of the total contract value in the form of a pay order is required. Bids must be submitted electronically via the Sindh eProcurement portal by 08-07-2026 at 11:30 a.m. Technical and financial bids will be evaluated on the basis of lowest evaluated bid and compliance with specifications. Bidders are advised to carefully review the detailed technical specifications and terms in the bidding documents available on the official Sindh eProcurement website and the University of Karachi website. A practical tip for bidders is to ensure timely submission of the bid along with the original deposit slip for the non-refundable tender fee of Rs. 3,000 and the bid security to avoid disqualification. Late or incomplete bids will not be entertained. This tender offers a significant opportunity for qualified firms to engage in a long-term maintenance contract with a prestigious educational institution in Karachi.