Procurement of Group Health Insurance for PIA Holding Company Limited (PIAHCL)

PIA Holding Company Limited (PIA Holding Company Limited) invites bids for the procurement of Group Health Insurance for its eligible employees and their dependents in Islamabad. This procurement is for the financial year 2026-27 and will be conducted through the e-Pak Acquisition and Disposal System (EPADS) v2.0 using a Single Stage-Two Envelope procedure with Quality and Cost Based Selection (QCBS) technique. The contract covers comprehensive inpatient, outpatient, emergency, and maternity medical coverage for a total of 94 beneficiaries including employees, spouses, and children across three categories with varying benefit limits. Items being procured: - Group Health Insurance coverage including inpatient, outpatient, emergency, maternity medical coverage - Coverage on per family per annum basis - Territorial coverage within Pakistan - Cashless treatment through an adequate panel of hospitals - Pre-authorization for non-panel hospital treatment - Accidental emergencies coverage with enhancement of inpatient medical care limit by up to Rs. 500,000 for Road Traffic Accident injuries - Pre-hospitalization diagnostics, consultation, and medicines - Day-care procedures and ICU confinement - Specialized investigations including CT scan, MRI, Echo - Dental treatment - Local ambulance services where medically necessary - Cataract surgery with standard foldable lens - Maternity benefits within approved limits - Health cards/electronic beneficiary verification - Dedicated helpdesk/relationship manager - Periodic utilization and claims reports - Confidentiality of beneficiary information - Uninterrupted coverage during contract period - Access to nationwide panel hospital network of at least 300 reputable hospitals - 24/7 emergency hotline and assistance - Tele-consultation facility where available - Agreed discounts at designated healthcare facilities The technical scope requires the insurer to provide comprehensive medical insurance services with specified benefit limits for three beneficiary categories. The insurer must maintain a nationwide hospital network and ensure timely processing of claims and pre-authorizations. Eligibility criteria include being a licensed insurance company, registration with FBR/ATL, relevant experience in group health insurance, submission of audited financial statements, evidence of hospital network, and submission of bid security and tender fee. Key dates include bid clarification and pre-bid meeting on September 16, 2026, and bid submission deadline on September 24, 2026, at 3:00 PM via EPADS v2.0. Manual bids will not be accepted. Bidders must submit bid security in the form of a Pay Order and comply with all bidding document requirements. The contract will be awarded based on QCBS evaluation with 60% technical and 40% financial weightage. A practical tip for bidders is to ensure timely registration on EPADS v2.0 and carefully follow the bid submission instructions to avoid disqualification. Also, bidders should prepare all required documentary evidence to meet eligibility and evaluation criteria to enhance their chances of success.