Procurement of Hardware Equipment for NADRA Call Centers and Customer Services Department

This tender invites bids for the procurement of hardware equipment essential for the smooth operation of NADRA's Customer Services Department and Call Centers located in Karachi, Lahore, Swat, and Islamabad. The procurement includes a wide range of IT and office equipment such as All-in-One computer systems, printers, scanners, biometric devices, IP phones, headsets, UPS systems, and audio systems. The equipment will support NADRA's identity product services and helpdesk operations, ensuring efficient applicant facilitation across multiple locations. The scope covers delivery of high-specification computer systems with latest generation Intel processors, robust networking devices, and biometric security solutions. The delivery timeline is set between 8 to 10 weeks, with installation and commissioning included for certain items like audio systems and air conditioners. The procurement requires OEM authorization for most items and mandates compliance with technical specifications and quality standards. The delivery locations are specified for each call center, ensuring equipment reaches the correct operational sites. Bidders must comply with PEC category requirements, maintain valid NTN and GST registrations, and be active on the FBR ATL list. Bid security is required for each lot, and performance security of 5% of contract value must be furnished upon award. The financial year 2025-26 funds this procurement, and all bids must be submitted electronically via EPADS by the deadline. Manual bids are not accepted. The tender follows the Single Stage Two Envelope procedure with technical and financial proposals submitted separately. Submission deadline is on 19th February 2026 at 11:00 AM, with bid opening at 11:30 AM the same day at NADRA HQ Islamabad. The physical address for submission is the Procurement Department, Ground Floor, NADRA HQ Building, Shahrah-e-Jamhuriat, Sector G-5/2, Islamabad. Bidders should ensure timely submission of original bid security in hard copy to avoid disqualification. Pro-Tip: Ensure your bid includes all required OEM authorization certificates and bid security amounts per lot as specified. Missing or incomplete documentation is a common cause for rejection. Also, verify the compatibility of IP phones and headsets by providing samples for technical evaluation to avoid disqualification during the technical assessment phase.