Tender for Local Oracle Partner Support Services for National Investment Trust Limited

National Investment Trust Limited (NIT), the oldest and largest mutual fund company in Pakistan, headquartered in Karachi, invites bids for the procurement of local Oracle partner support services for one year. This procurement is planned for the financial year 2026-27 and will be conducted through the e-Pak Acquisition and Disposal System (EPADS) using a Single Stage One Envelope procedure under Open Competitive Bidding with Least Cost Based Selection (LCBS) technique. Items being procured: - Oracle Database Local On-Site Installation & Configuration Partner Support SLA - On-Site Support for main and DR data center - Unlimited Email Based / Remote Based Support - Up to 16 on-site technical support visits per year, minimum one visit per month for database performance evaluation/health check - Version Upgrade and Patch Activity - Tuning of Production Database - Monitoring of Alert Files - Response Time: Critical incident within one hour; others within two to three hours - Documentation Updates and Training - Non-Technical Customer Service - Operations Readiness Assessment - Copy of Original Oracle Media Kits - Patches / Bug Fixes (Scripts / Media) - Performance monitoring and evaluation reports The scope includes providing comprehensive Oracle database support services with a signed Service Level Agreement (SLA). Bidders must be registered with relevant tax authorities, hold an elite level partnership (Tier 1) for Pakistan from the principal, have at least five certified professionals, and have completed at least ten similar projects in the last two years with proof via purchase orders. Additionally, bidders should have at least five current customers receiving similar services and maintain offices in Karachi and Lahore capable of providing maintenance support. Bids must be submitted online via EPADS v2.0 by Thursday, October 29, 2026, at 03:00 PM, with bid opening at 03:30 PM the same day. Manual or physical submissions will not be accepted. The bid security is required as per the bid documents, and performance guarantees are not applicable for this tender. Payment will be made on a half-yearly basis in advance after signing the SLA and invoice processing. Bidders are advised to carefully review the tender documents and ensure compliance with all qualification criteria and submission requirements. A practical tip for bidders: Ensure timely registration and familiarization with the EPADS v2.0 platform to avoid submission issues. Also, prepare all required documentation, including proof of partnership, certifications, and past project evidence, to meet the qualification criteria fully.