Maintenance and Support Services for Customer Information and Billing System

The Lahore Electric Supply Company (Material Management) invites bids for maintenance and support services of the Customer Information and Billing System (CIBS) for the fiscal year 2026-27. This procurement is specifically for non-consultancy services and is based in Lahore, Punjab. The scope includes comprehensive maintenance and support to ensure the smooth operation of the billing and customer information system, which is critical for the company’s operational efficiency. Eligible bidders must be registered on the EPADS v2.0 platform and comply with the Public Procurement Rules 2004. Bidders should provide a bid security in the form of Pay Order, Banker’s Cheque, Call Deposit, Bank Guarantee, Demand Draft, or Bid Securing Declaration as per the bidding documents. The technical bid must be prepared carefully following the detailed terms and conditions available on the e-Pak Acquisition and Disposal System (EPADS) website. The procurement method is a Single Stage-Two Envelope procedure using Least Cost Based Selection (LCBS). Interested parties must submit their bids electronically through EPADS v2.0 by Monday, 13th July 2026 at 10:30 AM. The bids will be opened the same day at 11:00 AM. It is essential for bidders to be registered on the new version of EPADS to participate. The department emphasizes the importance of timely submission and adherence to the prescribed formats to avoid disqualification. A practical tip for bidders is to ensure their EPADS registration is complete well before the submission deadline to avoid last-minute technical issues. Also, carefully review the bid security requirements and prepare the technical bid in strict accordance with the instructions to enhance the chances of success.