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Procurement of SMS Gateway Services for the State Bank of Pakistan

Tender No: P12362
Active Tender
Closing Date:
2026-10-16

Tender Overview

Category
IT Services & Support
Sector
Services
Tender Type
Services
Procurement Method
Single Stage Two Envelope
Submission Method
e-PADS v2.0 online submission; original bid security to be submitted at 3rd Floor, BSC House, I.I Chundrigar Road, Karachi
Source Name
PPRA

Location & Dates

City
Karachi
Province
Sindh
Country
Pakistan
Publish Date
2026-10-01
Closing Date
2026-10-16
Created At
2026-10-01 05:17:57

Contact & Websites

Contact Person
Joint Director
Contact Phone
+92-331-38306
Contact Email
gsd.proc2@sbp.org.pk
Website
https://epads.gov.pk/opportunities/federal/procurements/12362
Original Source
https://epads.gov.pk/opportunities/federal/procurements/12362

Tender Document

Tender Description

The SBP Banking Services Corporation (BSC) (General Services Department) Karachi invites bids for the procurement of SMS Gateway Services to support the State Bank of Pakistan's communication needs including customer notifications, transactional alerts, two-factor authentication (2FA), and marketing campaigns. The procurement is for a secure, scalable, customizable, carrier-grade, and high-availability SMS gateway capable of handling large message volumes through secure API-based integrations. Items being procured: - One Time Setup Charges - Quarterly Technical Support Charges (Recurring) - Quarterly Transactional SMS charges 500,000 per quarter (including delivery reports) - Quarterly Promotional SMS charges 500,000 per quarter (including delivery reports) The scope includes provision of SMS gateway services with contracts covering all telecom operators in Pakistan, support for domestic SMS delivery, outbound messaging on on-net, off-net, and ported numbers, multi-language support including Urdu, bulk messaging capabilities, routing through SBP's short code, queue management, retry mechanisms, and secure API integration. The service provider must coordinate with PTA for short code allocation and provide real-time delivery confirmations and MIS reports. The contract duration is three years with a project implementation period of three months. The service provider must ensure compliance with security and data protection laws, provide 24/7 support, and maintain system uptime of 99.9% with a minimum delivery success rate of 99%. Eligibility criteria include at least five years of experience, contracts with all telecom providers, valid PTA license, and technical resources with relevant experience. Bids must be submitted electronically via EPADS v2.0 by 16 October 2026 at 11:00 AM. Manual bids will not be accepted. The bid security is PKR 400,000. The evaluation will be based on Least Cost Based Selection (LCBS) technique. The contact person is Joint Director, reachable at +92-331-38306 and email gsd.proc2@sbp.org.pk. Bidders are advised to carefully review the detailed terms, conditions, and technical specifications available on EPADS portal. A practical tip for bidders is to ensure timely registration on EPADS v2.0 and submit all required documents including bid security in original before the deadline to avoid disqualification.
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