Provide and Supply SANGFOR IAG and NGAF Support

The Institute of Business Administration, Karachi (IBA) is procuring Provide and Supply SANGFOR IAG and NGAF Support for a period of one year. This procurement is managed by the Executive Procurement ICT department at IBA Main Campus, University Enclave, Karachi. The tender invites sealed bids from active taxpayers of manufacturers, firms, companies, distributors, and suppliers registered with relevant tax authorities. Items being procured: - M5300-F-I Premium Bundle (1 Year) - Web Application Firewall Module (1 Year) - NGAF Return to Factory (1 Year) - NGAF Software Upgrade and 24x7 Technical Support (1 Year) - M5400-F-I Premium Bundle (1 Year) - M5400-F-I NGAF Software Upgrade and 24x7 Technical Support (1 Year) - M5400-F-I NGAF Return to Factory (1 Year) - M5500-AC-I Premium Bundle (1 Year) - Sangfor IAG5500 Software and Technical Support Only (1 Year) - Sangfor IAG5500 Return To Factory Hardware Support Only (1 Year) The scope includes software license subscription, technical support, upgrades, and hardware support with parts. The supplier must provide backup units and maintain at least 15% hardware inventory as backup. Maintenance contract covers parts (excluding consumables), services, and labor. The supplier will coordinate with IBA's Manager IT and provide monthly reports as per SLA. The service includes 24x7 support with a maximum response time of 4 hours. The supplier must be an OEM or authorized agent and have relevant experience with a minimum turnover of PKR 20 million per year for the last three years. Active NTN and STRN registration and FBR/ATL compliance are mandatory. The tender fee is Rs. 5,000 and the bid security is 2% of the total amount in the form of Pay Order or Demand Draft in favor of IBA Karachi. Bids must be submitted on the SPPRA EPADS portal and hard copies delivered to the IBA Main Campus Security Office by July 24, 2026, 03:00 PM. The tender will be opened on the same day at 03:30 PM. Payment terms include 100% payment after successful renewal and submission of commercial invoice within 30 working days. Stamp duty of 0.35% will be levied on the total value. Bidders should ensure meticulous filling and signing of tender documents, attach all required supporting documents, and submit bid security. Only uploaded bids with supporting documents will be accepted. The supplier must provide a service level agreement for one year with possible extension based on performance. The supplier is responsible for data protection and compliance with Pakistani laws. Arbitration will be conducted in Karachi under the Arbitration Act, 1940. A practical tip for bidders: Ensure your bid security and all supporting documents are complete and submitted both online and physically before the deadline to avoid disqualification. Also, prepare for a possible demo unit presentation as requested by IBA. This tender requires strict adherence to technical specifications and timely delivery to avoid penalties.