Provisioning of Services for Contact Center Agents (English & Basic Proficiency) for CCC PITB Project

Punjab Information Technology Board (PITB) invites bids for the provisioning of services for Contact Center Agents with English and Basic Proficiency under the framework contract for the CM Complaint Helpline and Citizen Contact Center (CCC) PITB project in Lahore. This corrigendum updates the bidding documents and extends the bid submission deadline to 29 October 2026, replacing the previous deadline of 23 October 2026. Items being procured: - Contact Center Agents (English & Basic Proficiency) services for CM Complaint Helpline and Citizen Contact Center (CCC) PITB The scope involves providing skilled contact center agents capable of handling citizen complaints and inquiries efficiently in English and basic proficiency. Bidders must submit technical and financial separate bids online via the EP System website by 1100 hours on 29 October 2026. Bids will be opened the same day at 1130 hours as per PPRA Rules, 2014. Eligibility criteria include compliance with Punjab Procurement Rules, submission of complete, signed, and stamped documents, and adherence to the technical and financial bid separation requirements. Earnest Money or Bid Security requirements are as per tender documents. Bidders are advised to carefully review the amended tender documents available at www.pitb.gov.pk and www.ppra.punjab.gov.pk. The Director (Development & Procurement) PITB reserves the right to reject any or all bids prior to acceptance as per Rule-35 of Punjab Procurement Rules, 2014. A practical tip for bidders: Ensure timely online submission through the EP System portal well before the deadline to avoid last-minute technical issues and confirm bid opening schedules to participate effectively.