Renewal of Maintenance and Technical Support of Voice Recording System (VRS) and Allied Components

The State Bank of Pakistan Banking Services Corporation (SBP BSC) Karachi is procuring Renewal of Maintenance and Technical Support of Voice Recording System (VRS) and Allied Components specifically for its Head Office and KDA Office in Karachi. This procurement covers comprehensive technical support and maintenance services for the MynaVoice system used for voice recording of treasury function related calls. The scope includes support for hardware components such as MV Myracle R6 units with digital, VOIP, and analog modules, associated cables, connectors, and licenses including VoIP, digital parallel, analog recording, and MySQL Pro licenses. The contract requires a one-year Service Level Agreement (SLA) with 24x7 availability and a 4-hour onsite response time. The SLA mandates genuine OEM components, technical training for SBP staff, incident and quarterly reporting, and timely dispatch and repair services. Eligible bidders must be OEMs or valid OEM partners with at least two similar assignments in the last five years, have a verifiable service/support office in Karachi, and be registered with Income and Sales Tax Departments appearing on the Active Taxpayer List of FBR. Bidders must not be blacklisted or in breach of performance with SBP or any other organization. The bid submission deadline is Monday, 01 June 2026 at 11:00 AM via EPADS only, with technical and financial proposals uploaded separately. Original bid security of PKR 50,000 must be submitted physically by the deadline. The procuring agency is SBP Banking Services Corporation, located at 3rd Floor BSC House, I.I Chundrigar Road, Karachi. A practical tip for bidders is to ensure timely submission of both the scanned and original bid security documents as failure to submit the original bid security will lead to rejection of the bid. Also, bidders should carefully review the detailed technical specifications and SLA requirements to ensure full compliance and avoid disqualification. The contract will be awarded to the lowest evaluated technically compliant bidder. This procurement is a significant opportunity for qualified suppliers to provide critical support services to a premier financial institution in Karachi.