Renewal of Sangfor HCI OEM 24x7 Technical Support Services for 1 Year at NUST H-12 Campus Islamabad

The P&LP Directorate at NUST H-12 Campus Islamabad is procuring the renewal of Sangfor HCI OEM 24x7 Technical Support Services for the next 1 year. This procurement is planned for the financial year 2026-27 and invites bids through EPADS v2.0 from eligible bidders registered on the platform. The tender reference number is P74938. Items being procured: - SangFor HCI Software & Service for 14 Socket with ADR 15 VMs (1 year) The scope includes provision of OEM HCI 24x7 technical support services for the SangFor HCI software and related hardware components at the NUST H-12 Campus. The service period is for one year with delivery, installation, and commissioning within 6 weeks as per purchase order. The technical support covers all aspects of maintenance and repair to ensure continuous operation. Eligibility criteria require bidders to be registered with FBR for sales and income tax, be on the Active Taxpayer List, not blacklisted or under litigation, and duly authorized by the OEM. Bidders must submit a bid security of 3% of the quoted value and a performance guarantee of 5% of the contract value. The bid validity period is 90 days. Bids must be submitted online via EPADS v2.0 by August 19, 2026, 11:00 AM, with bid opening at 11:30 AM the same day. Manual submissions are not accepted. The procurement will be evaluated on a Quality and Cost Based Selection (QCBS) basis. Bidders should ensure all required documents including technical and financial quotations, OEM authorization, tax certificates, and bid security are properly submitted. The procuring agency reserves the right to accept or reject bids as per PPRA rules. A practical tip for bidders: Register early on EPADS v2.0 and carefully follow the submission instructions to avoid disqualification due to late or incomplete bids. Ensure all supporting documents are complete and clearly referenced to meet the technical evaluation criteria. This tender offers a valuable opportunity for qualified service providers to support a leading educational institution in Islamabad with critical IT infrastructure maintenance and support services.