Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Center Islamabad & Karachi

Pakistan Revenue Automation Limited (PRAL) invites bids for the renewal of SLA support services contract for IT hardware equipment at the Federal Board of Revenue (FBR) Data Centers located in Islamabad and Karachi. This contract involves providing ongoing support and maintenance services to ensure optimal performance and reliability of critical IT hardware infrastructure. Items being procured: - SLA Support Services Contract renewal for IT hardware equipment at FBR Data Center Islamabad - SLA Support Services Contract renewal for IT hardware equipment at FBR Data Center Karachi The scope includes comprehensive support services covering hardware troubleshooting, repair, replacement, and preventive maintenance at both data center locations. Bidders must have relevant experience in IT hardware support and demonstrate capability to manage SLA requirements effectively. Eligibility criteria typically include valid PEC registration in relevant categories, active FBR registration, and submission of earnest money or bid security as per tender documents. Bidders should carefully review the detailed terms and conditions provided in the original tender notice. The bid submission deadline on the EPADS 2.0 portal has been extended from October 26, 2026, to November 03, 2026, at 3:00 PM. Bids will be opened on the same day at 3:30 PM. Interested bidders should submit their technical and financial proposals electronically via the EPADS platform before the deadline. A practical tip for bidders is to ensure timely registration and familiarity with the EPADS 2.0 e-procurement system to avoid last-minute submission issues. Also, carefully review the corrigendum details as this renewal notice forms part of the original E-Tender Notice No. P-49/2026.