Renewal of Solar Winds Web Help Desk Software for Sui Southern Gas Company Limited

This tender from Sui Southern Gas Company Limited in Karachi, Sindh, invites bids for the renewal of Solar Winds Web Help Desk Software under the IT Software & Licenses category. The procurement is managed by the company's procurement department and requires active registration on the FBR Active Taxpayer List (ATL). The scope involves renewing the subscription for hardware-based VPN Sophos (XGS 2100) network protection, including enhanced support with endpoint agents. The bidder must be a local authorized dealer or reseller and provide OEM warranty and support for up to two years at SSGC's Karachi head office and Hyderabad disaster recovery site. The contract period is one year, extendable up to two years based on satisfactory performance. Delivery time is 8 to 10 weeks, and critical 24x7 onsite support is mandatory. Bidders should ensure compliance with PEC categories relevant to IT software and maintain valid FBR/ATL status for the fiscal year 2025-26. The tender requires submission of a fixed bid bond of PKR 40,000 via pay order or demand draft. The bid validity is 150 days, and the contract will be awarded to the most advantageous bidder. All terms and conditions, including blacklisting mechanisms and insurance policies, must be strictly followed. The submission deadline is on 17th March 2026 at 12:00 hours, with bid opening at 12:30 hours on the same day via the EPADS online portal. Bidders must submit their bids online and ensure all documents, including the physical bid bond, are submitted as per instructions. The physical address for correspondence is SSGC Head Office, ST-4/B, Block-14, Sir Shah Suleman Road, Gulshan-e-Iqbal, Karachi. Pro-Tip: Make sure to carefully review the tender document's special terms and conditions, especially regarding the fixed bid bond submission and the requirement for local authorized dealer certification, as missing these can lead to outright rejection of your bid.