Renewal of SDWAN Warranty and Support for Pakistan International Airlines

This tender invites qualified vendors in Karachi to renew the SDWAN warranty and support for Pakistan International Airlines Corporation Limited under the IT & Office Equipment and IT Software & Licenses categories. The scope includes renewal of warranty, technical support, and software license subscriptions for the existing SDWAN infrastructure. The project involves servicing approximately twenty WAN sites with equipment such as Huawei routers, switches, and servers. Vendors must provide Co-Care Premier 24x7x4H service support, including fault replacement, firmware upgrades, and on-site technical assistance. The work requires coordination with OEMs and maintaining uninterrupted network operations across multiple locations in Karachi and Islamabad. Bidders should ensure compliance with PEC categories and maintain active FBR/ATL status for the 2025-26 financial year. The tender mandates submission of earnest money and tender fees, along with GST, NTN, and SECP registration certificates. Vendors must be OEM certified or authorized distributors and have a geographical presence in Karachi and Islamabad. Technical and financial proposals must be submitted separately in sealed envelopes. The submission deadline is set for 20-04-2026 at 10:30 AM, with bid opening at 11:00 AM on the same day. Proposals must be delivered physically to the Supply Chain Management Department, 1st Floor, PIACL Head Office, Karachi Airport. Electronic submission through EPADS is also required, with manual bids not accepted without EPADS reference. Pro-Tip: Ensure all bid documents are properly sealed and signed with scotch tape, and double-check the Earnest Money and Tender Fee pay orders for correct endorsements to avoid disqualification. Also, verify your GST and NTN certificates are current and included with the technical proposal.