Service Level Agreement (SLA) for End-of-Life End-of-Support Equipment and Hardware Support Services

The National Logistics Corporation (NLC) invites sealed bids for a Service Level Agreement (SLA) concerning End-of-Life and End-of-Support Equipment along with Hardware Support Services. This procurement is based in Rawalpindi and aims to ensure continued maintenance and support for critical hardware assets that have reached the end of their official support lifecycle. Items being procured: - Service Level Agreement (SLA) for End-of-Life End-of-Support Equipment - Hardware Support Services Bidders are required to submit two separate envelopes: one marked as 'TECHNICAL PROPOSAL' and the other as 'FINANCIAL PROPOSAL' under a single stage two envelope bidding procedure. The bids must be delivered to the NLC Headquarters located on Harding Road, Rawalpindi. Bid security amounting to Rs. 200,000 and a tender fee of Rs. 2,000 must be attached with the technical offer in favor of the National Logistics Corporation HQ Main Account. Failure to attach these will result in rejection of the offer. Detailed bid qualification criteria and bidding documents can be downloaded from the official website www.nlc.com.pk. The tender submission deadline is 13 October 2026 by 1100 hours, with the opening of bids scheduled for the same day at 1130 hours. Interested bidders should ensure compliance with all requirements and timely submission to avoid disqualification. A practical tip for bidders: Carefully prepare the technical proposal to clearly demonstrate your capability and experience in handling end-of-life hardware support, as this will be critical in the evaluation process. Ensure all financial documents are complete and bid security is properly attached to avoid rejection at the technical evaluation stage.