Hiring Services for Deployment of Technical Manpower for Consumer Complaint Management System in LESCO

This tender from Lahore Electric Supply Company (LESCO) in Lahore, Punjab, invites reputable firms to provide technical manpower services for the Consumer Complaint Management System (CCMS). The department requires skilled personnel to enhance consumer complaint handling across its service areas including Lahore, Kasur, Sheikhupura, Okara, and Nankana districts, ensuring uninterrupted electricity supply to over 6.9 million consumers. The scope involves deploying technical manpower capable of managing and resolving consumer complaints efficiently through the CCMS platform. This service is critical to maintaining customer satisfaction and operational efficiency in a high-demand power distribution environment. Bidders must be registered on the EPADS platform and comply with the Public Procurement Rules 2004, submitting bids through a single-stage two-envelope procedure. Firms must be registered with the Income Tax and Sales Tax Departments and meet all FBR/ATL requirements for the fiscal year 2025-26. It is advisable to ensure compliance with PEC registration if applicable and prepare the Technical and Financial Bids carefully, including the required Earnest Money or Call Deposit Receipt (CDR) as per tender instructions. The submission deadline is set for 20th January 2026 at 11:00 AM, with the technical bid opening scheduled for 11:30 AM the same day. Bids must be submitted online via the EPADS system. For physical correspondence or inquiries, the Human Resource Director at LESCO HQ, 22-A Queens Road, Lahore, is the contact point. Pro-Tip: Carefully review the tender documents on www.eprocure.gov.pk and www.lesco.gov.pk for any specific bid submission requirements and ensure timely registration on EPADS to avoid disqualification. Also, verify the latest corrigendum dates to stay updated on any deadline extensions or procedural changes.