Operations, Maintenance & Connectivity of Video Security & Surveillance System for Sindh Police Command & Control Centres Karachi

This tender invites qualified firms in Karachi to provide comprehensive operations, maintenance, and connectivity services for the Sindh Police's video security and surveillance system across multiple command and control centres including CPO, Civic Centre, and DIG South Office-DR Site. The scope covers 24/7/365 maintenance of hardware, software, connectivity, and civil works at numerous pole sites and data centres, ensuring uninterrupted surveillance and security operations. The project demands technical expertise in maintaining CCTV cameras from brands like Hikvision, GeoVision, and Vivotek, along with upkeep of data centre infrastructure such as servers, switches, UPS, chillers, and generators. Connectivity maintenance includes fiber optic links with redundancy and minimum bandwidth requirements. The bidder must also provide a complaint management system and ensure backup equipment availability in Karachi. The contract spans one year with possible extension based on performance. Bidders must hold a valid PEC registration of category C-2 or above, be registered with FBR and Sindh Revenue Board, and possess a PTA license for data services. Compliance with SPPRA 2010 rules and submission of bid security of 5% of the bid amount is mandatory. The tender requires a detailed technical proposal including past project experience, CVs of technical staff, and a comprehensive connectivity plan. Financial bids will only be opened for technically qualified bidders scoring at least 75%. Submission deadline is **09.04.2026 14:00** with technical bids opening at **14:30** the same day at DIGP IT office, Central Police Office, I.I. Chundrigar Road, Karachi. Bidders must submit proposals both online via the SPPRA EPAD portal and physically. The office can be contacted at +92-21-99212645 or procurement@sindhpolice.gov.pk for clarifications. Pro-Tip: Ensure your bid includes all mandatory documents and certifications, especially PEC category and PTA license, as missing these will lead to disqualification. Also, carefully review the penalty clauses related to HR availability and service level agreements to avoid forfeiture of bid security.