Branded SMS with PSO Ta'aluq Masking and Maintenance for Two Years 2027-2028

Pakistan State Oil Company Limited (PSO) Karachi invites quotations for the provision of Branded SMS services with PSO Ta'aluq Masking and maintenance for a period of two years covering 2027 and 2028. This procurement is aimed at ensuring continuous and reliable SMS communication for PSO's customer service operations based at PSO House, Clifton, Karachi. Items being procured: - Bulk Branded SMS with PSO Ta'aluq Masking / Maintenance - Approximately 1,632,000 SMS messages over two years (average 68,000 per month, total annual volume around 816,000) The scope includes 24/7/365 availability of push and broadcast SMS alerts, integration with third-party systems, delivery within 60 seconds, VPN communication links with all mobile operators, and capability to run media campaigns through SMS and web services. The vendor must provide technical assistance, training, and detailed reporting including MIS reports. The system must support multiple message continuations and ensure confidentiality and data security with penalties for data leakage. The service includes complaint management integration with PSO's customer service platform, supporting seven complaint stages from initiation to closure. Eligibility requires vendors to comply with PSO's Service Level Agreement and provide a business continuity plan for uninterrupted service during incidents such as natural disasters or power failures. The contract is for two years with possible extension based on performance. Payment will be made on actual usage monthly or annually. Penalties apply for delayed performance. Vendors must submit rates excluding taxes separately and comply with government notifications on tax changes. The closing date for submission is **October 13, 2026**. Bidders should ensure timely submission and compliance with all terms. A practical tip for bidders is to ensure robust VPN and API integration capabilities to meet PSO's real-time SMS delivery and reporting requirements, as well as to prepare for rapid technical support response within 12 hours as mandated. This tender offers a significant opportunity for qualified SMS service providers to partner with a leading national oil company in Karachi, Sindh, enhancing customer communication and brand engagement through advanced messaging solutions.