Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation Zone-06 Latifabad

This tender invites bids for outsourcing the commercial billing and recovery services for Hyderabad Water & Sewerage Corporation (HW&SC), Zone-06 Latifabad, Hyderabad. The department requires a competent contractor to manage the entire billing cycle and recovery process for commercial consumers, ensuring timely and accurate bill distribution and efficient collection of dues. The scope includes data management, bill generation based on HW&SC tariff structures, distribution of bills to 10,000 commercial consumers, and revenue collection with immediate deposit into designated HW&SC accounts. The contractor will also handle consumer communication, dispute resolution, and provide detailed reporting and reconciliation with HW&SC financial records. Legal compliance is critical, including issuing notices to defaulters and supporting enforcement actions. Bidders should ensure they meet the required financial and technical capabilities, including valid FBR and Sindh Revenue Board registration. It is advisable to verify PEC category compliance and maintain an active ATL status for the fiscal year 2025-26. The contract is expected to be a fixed price agreement with a completion period up to 12 months. The submission deadline is set for 21st January 2026 at 3:30 PM, with bid opening at the Directorate of HW&SC, 3rd Floor Civic Centre, Hyderabad. Bids must be submitted online through the E-PADs portal. Ensure all bid documents, including bid security and power of attorney, are complete and signed as per instructions. Pro-Tip: Carefully review the bid security requirements and ensure your bid validity period aligns with the 90-day stipulation. Missing or incorrect bid security is a common cause for rejection. Also, confirm the exact address and time for bid opening to avoid disqualification.