Data Center Maintenance and Support Service Level Agreement (SLA) for Evacuee Trust Property Board

This tender invites qualified firms in Lahore to provide Data Center Maintenance and Support Services under a Service Level Agreement (SLA) for the Evacuee Trust Property Board. The scope covers comprehensive maintenance of installed IT infrastructure including servers, storage, switches, firewalls, and cooling systems. The contract spans an initial three-year period with a possible extension, ensuring continuous onsite support and quarterly maintenance checks. The work involves managing a tier-3 certified data center environment with equipment from Lenovo, Huawei, Cisco, and others. The service provider must ensure 24x7 onsite presence, timely issue resolution within 24 hours of equipment provision, and quarterly reporting. The site's technical complexity demands certified professionals with expertise in Huawei data center technologies and related certifications. The contract excludes parts replacement costs, which will be supplied by ETPB. Bidders must be active taxpayers on the FBR Active Taxpayer List, registered with SECP, and hold ISO certifications 9001, 20000-1, and 27001. The firm should have a minimum average annual turnover of PKR 1.2 billion and demonstrate experience deploying multiple data centers nationwide. Compliance with PEC categories and FBR/ATL status is essential for eligibility in the 2025-26 financial year. Submission deadline is set for 25th March 2026 at 02:00 PM, with technical bids opening at 02:30 PM at the Computer Cell, 9-Court Street, Lahore. Bids must be submitted in sealed envelopes containing separate technical and financial proposals. A bid security of PKR 300,000 in the form of a pay order or bank guarantee is mandatory. Pro-Tip: Ensure your technical proposal includes all required annexures and certifications, especially proof of OEM partnership and certified engineers. Missing documents or incomplete submissions often lead to disqualification. Also, verify the bid security validity and attach the original to avoid rejection.