Existing Document Management System (DMS) Easy Software Support & License Renewal at NIT Head Office Karachi

National Investment Trust Limited (NIT), the oldest and largest mutual fund company in Pakistan, invites electronic bids through the E-Pak Acquisition and Disposal System (EPADS) for the procurement of principal-backed maintenance support and license renewal services for the Existing Document Management System (DMS) Easy Software at its Head Office in Karachi. This tender is specifically for the renewal of support and licenses for the Easy DMS software suite used at NIT's Karachi office. Items being procured: - EASY M-EASY Archive (smart) Server (1 unit) - M-EASY 25 client-Named User (62 licenses) - M-EASY Interface-EBIS (1 unit) - M-EASY Interface-Named User EBIS (62 licenses) - Main-EASY View Plus (1 unit) - DR License of Easy Software (1 unit) - Microsoft SQL Server Standard Single Language License & Software Assurance Open Value No Level 3 Years (2 licenses) - Microsoft SQL CAL Single Language License & Software Assurance Open Value No Level 3 Years (4 licenses) The scope includes principal-backed annual maintenance support and services as per the detailed technical specifications and service level agreement annexed to the tender documents. The vendor must provide 24x7 support with 1-2 hours response time and same or next day resolution for critical incidents. The service aims to minimize downtime and ensure optimal performance of the EASY DMS software and related applications. Eligibility criteria require bidders to be Tier 1 partners authorized by the principal, registered with Income Tax and Sales Tax Departments, listed on the Active Taxpayers List of the Federal Board of Revenue, and to have qualified technical staff with relevant certifications. Bidders must submit a signed service level agreement, company profile, partner authorization letter, and other required documents as per the tender. Bids must be submitted electronically only via EPADS by August 31, 2026, 3:00 PM. Manual or physical submissions will not be accepted. Bids will be opened the same day at 3:30 PM through EPADS. Interested bidders should register on the EPADS portal and may contact PPRA Islamabad for assistance. A practical tip for bidders: ensure all required documents, including the signed SLA and partner authorization, are complete and uploaded correctly on EPADS to avoid disqualification. Early registration and familiarization with the EPADS system is recommended to prevent last-minute technical issues. This tender offers a valuable opportunity for qualified firms to provide critical software support services to a leading financial institution in Karachi, ensuring continuity and efficiency of their document management operations.