Maintenance Support for HP Servers at Karachi Head Office

The National Investment Trust Limited Administration Department in Karachi is procuring principal backed maintenance support for existing HP Servers installed at its Head Office. This procurement is specifically for authorized partners of HP to provide annual maintenance support including parts and labor for HPE ProLiant DL360 Gen10 servers as detailed in the tender documents. The contract duration is one year with possible extension on mutual consent. The technical scope includes maintenance of two HPE ProLiant DL360 Gen10 servers with specifications such as Intel Xeon-Silver processors, 16GB DDR4 memory, 480GB SATA SSDs, fiber channel host bus adapters, and other related hardware components. The service level agreement requires next business day principal backed support with local vendor assistance, 24/7 availability, and genuine parts replacement. The vendor must also perform firmware updates, configuration changes, and ensure minimal downtime. Eligibility criteria require bidders to be registered with Income Tax and Sales Tax Departments, be on the Active Taxpayers List of the Federal Board of Revenue, and be authorized HP partners in Pakistan. Bidders must have at least three years of relevant experience and provide maintenance support to at least three customers for the last two years. Submission of Manufacturer's Authorization Form, technical staff qualifications, and other supporting documents as per Annexure IV are mandatory. Bids must be submitted electronically only through the E-Pak Acquisition and Disposal System (EPADS) by April 27, 2026, 3:00 PM. Late or manual submissions will not be accepted. The bid opening will occur the same day at 3:30 PM at the National Investment Trust Limited office in Karachi. Interested bidders should register on EPADS and may contact PPRA Islamabad for assistance. A practical tip for bidders is to conduct a thorough site visit and inventory check of the HP servers before submitting the bid to verify technical specifications and ensure compliance with the tender requirements. This will help avoid disqualification due to non-conformance and strengthen the technical bid. Ensuring all required documents are complete and signed will also facilitate smooth evaluation.