Renewal of Maintenance and Technical Support of Voice Recording System and Allied Components

The State Bank of Pakistan Banking Services Corporation (SBP BSC) Karachi is procuring Renewal of Maintenance and Technical Support for its Voice Recording System (VRS) and Allied Components specifically for its treasury function call recording at the Head Office and KDA Office Karachi. This procurement is under the General Services Department, IT Division, and follows the Single Stage Two Envelope Procedure as per Public Procurement Rules 2004. The scope includes support for all deployed hardware, software, and licenses to ensure continuous voice recording functionality at both sites. The contract requires a one-year Service Level Agreement (SLA) with 24x7 support and a 4-hour onsite response time. The technical scope covers maintenance of Mynavoice hardware components including PCI boards, USB dongles, channel cables, and licenses for VoIP, digital parallel, and analog recording. The bidder must provide onsite technical training and submit incident and quarterly support reports. Eligibility criteria include being an Original Equipment Manufacturer (OEM) or valid OEM partner, having at least two similar assignments in the last five years, a verifiable support office in Karachi, registration with Income and Sales Tax Departments, and active taxpayer status on FBR's ATL. Blacklisted firms or those in breach of performance with SBP or other organizations are disqualified. Bids must be submitted electronically via EPADS by 30 April 2026 at 11:00 AM. Bid security of PKR 50,000/- is mandatory, with scanned copies uploaded on EPADS and original submitted physically before the deadline. Manual bids are not accepted. The Procuring Agency's address for submission is Procurement Division I (IT), General Services Department, SBP BSC, 3rd Floor BSC House, I.I Chundrigar Road, Karachi. The financial bid will be opened only for technically qualified bidders. A practical tip for bidders is to ensure timely submission of original bid security to avoid disqualification, and to carefully review the technical compliance requirements to meet the mandatory specifications and SLA terms. This tender offers a significant opportunity for qualified Pakistani suppliers to engage with a prestigious government financial institution and demonstrate their technical support capabilities in a critical IT infrastructure domain.