Service Level Agreement for MEPCO Data Center and IT Infrastructure Support

This tender issued by the Multan Electric Power Company Limited (MEPCO) invites qualified firms to enter into a Service Level Agreement for the operation and maintenance of MEPCO Data Center and IT infrastructure in Multan. The scope covers three lots including IT/network infrastructure, servers and storage equipment, and power, cooling, and fire suppression systems. The services are required on a 24x7x365 basis with strict response times for hardware replacement and technical support across multiple MEPCO sites in Multan and surrounding regions. The contract demands experienced firms with proven Tier-3 datacenter deployment and operations expertise, authorized partnerships with OEMs like HP, CISCO, and APC, and a strong local presence in Multan. The bidder must provide certified engineers and maintain original OEM parts for replacements. Preventive maintenance, firmware upgrades, and resident engineers' deployment are integral to the service delivery. The technical challenges include managing complex IT hardware, ensuring uptime of critical power and cooling systems, and coordinating support across multiple remote sites within MEPCO's jurisdiction. Bidders must comply with PEC and FBR requirements, including valid NTN, GST registration on ATL, and submission of audited financial statements. The contract requires a 5% performance guarantee and adherence to MEPCO's security and operational protocols. Firms blacklisted by any DISCO or government entity will be disqualified. The financial year for operations is 2025-26 and 2026-27, with a bid validity of 120 days. Submission deadline is set for 09 April 2026 at 11:00 AM, with bid opening at 11:30 AM at MEPCO HQ, Khanewal Road, Multan. Bids must be submitted online via EPADS and hard copies delivered to the Director Procurement Distribution office. Bid security of PKR 100,000 per lot is mandatory. The contract is initially for one year, extendable for two more years on mutual consent. Pro-Tip: Ensure all technical bid documents, including client performance letters and OEM certifications, are complete and attached. Pay special attention to the original bid security submission deadline to avoid disqualification. Also, verify the escalation matrix and response time commitments in Annex-A to align your operational capabilities with MEPCO's expectations.